Product Complaint

Thank you for contacting us. We take product quality very seriously at Haemonetics and we strive to provide our customers with a courteous and timely follow-up on any quality issue. Please follow the instructions below for getting in touch with us.


Please specify your location

Customer Service US

Global, all regions

To report a product complaint, please contact us as soon as possible by phone, fax, or email.


Our product complaint desk, based in North America, is staffed 8:30 a.m.-5:30 p.m. EST, Monday-Friday.


U.S. and Canada: 800-537-2802 and select option 4

Global: +1 781-348-1390 and select option 4


+1 781-356-9951



Privacy Policy


Haemonetics is committed to the protection of personal data in accordance with applicable laws and regulations. 

The editor and data controller of is Haemonetics Corporation, 125 Summer Street Boston, MA 02110 U.S.A.   The global Data Privacy Officer of Haemonetics can be reached at this address.

How we use your data

When you visit our webpage, we do apply a “cookie” to your computer, which you may accept or decline.  If you accept the “cookie”, the “cookie” enables us to collect your computer’s assigned IP address, allowing us to bookmark your previous visits, to present  content consistent with your IP address’s assigned geography, and to improve your navigation of our site.   We use the data collected to determine what kind of information is important to you and to improve the appearance and performance of the website itself.  Beyond your IP address, which is required to support the function of the “cookie,”  we do not track your personal data unless you also register on the registration page.

Your personal data collected through registration page, is used only to provide Haemonetics with the means to contact you and information to help us provide you with the content most relevant to your needs.   We do not sell or trade your personal data to third parties for unsolicited marketing.

Where we maintain your data

As a global company, Haemonetics has affiliates and partners within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever Haemonetics is using or otherwise processing your Personal Data for the purposes set out in this Privacy Policy, Haemonetics may transfer your Personal Data to countries outside of the EEA.   A Data Protection Agreement is in place with third party processors who support our efforts.

How long we retain your data

We retain your data only as long as needed to fulfill these purposes. If you'd like to be removed from our database, simply send an e-mail to with "REMOVE ME" in the subject line.   Please note that in some cases we are obliged by law or regulation to retain contact information for product safety communications.

Special categories

This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.  

Questions or Comments Regarding this Privacy Policy

If you have any questions, concerns, or comments regarding this Privacy Policy, please contact the Data Privacy Officer at  Haemonetics   attn:  Data Privacy Officer,  125 Summer Street Boston, MA  02110  USA.  

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